Position

OA/CTS Manager

Reports To

Center Director

Department

Outreach & Admissions/ Career Transition Services

FLSA STATUS

Exempt - Full Time

Primary Position Objectives

Reports to the Center Director.  Directly supervises the admissions counselors, career transition specialists, and OA/CTS support specialist in compliance with government and management directives.  Responsible for the daily operation of the outreach, admissions, and career transition services functions. Additionally, the OA/CTS Manager will be responsible for Quality Control ensuring the data presented during the application process for enrollment and placement verification documentation is accurately presented, adheres to an established quality standard, and is in compliance with government and management directives.

Brief Description of Duties

• Plan, coordinate and supervise the administrative, outreach and admissions, and career transition services of the career development system.
• Provide staff training, evaluate staff performance and implement departmental changes as approved by the center director and coordinated with the human resources manager prior to implementation.
• Assist the center director in preparation of departmental budget; monitor/control expenditures; review and recommend changes to budget authorizations.
• Assist in the development and implementation of new and revised policies and procedures affecting outreach, admissions and placement functions.
• Review and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to prospective students, applicants, enrolled students, former enrollees, and graduates.  Prepare related reports.
• Ensure timely and accurate submission of proper documentation of potential students and review with appropriate Serrato representatives and government offices.
• Develop and maintain multimedia materials for outreach, recruitment, and employer engagement to include but not be limited to brochures, posters, slide shows and public service announcements.
• Conduct innovative outreach activities including public speaking, recruiting for onsite tours and conducting a pre-enrollment orientation program for potential enrollees.
• Verify eligibility for enrollment in Job Corps; maintain accountability logs of applications taken, numbers of eligible students departed and quota attainment; submit logs for DOL review/approval.
• Provide oversight of career transition services to ensure they are providing service which includes but is not limited to initial placement, periodic correspondence and referral to other support and family services and required by the PRH and Serrato Corporation.
• Personally contact employers to develop job opportunities; develop lasting relationships to help provide better career transition services.
• Coordinate and maintain communications between career development services, student records, OA/CTS, and other departments pertaining to center input and placement needs.
• Ensure case notes are entered based on PRH and Serrato Corporation requirements for all students assigned and eligible for services by the OA/CTS department.
• Participate on local workforce investment board and one-stop center meetings.
• Participate on industry advisory council.
• Maintain linkage with the community relation council.
• Perform Quality Control Review of all completed applications for enrollment and placement documentation ensuring accuracy for specific data entry and documentation as required by the PRH and Serrato Corporation.
• Scanning completed and approved applications into the OASIS and CTS e-Folder database in a timely manner.
• Appropriate follow up with potential applicants for missing application data and follow up with Job Corps Staff to ensure application reviews are in progress, complete, and admission is timely.
• Tracking folder progress through admission process
• Providing appropriate follow up with students upon arrival to assist with student retention and successful completion of the Job Corps Program.
• May assist with the scheduling of Outreach Fairs, Expos, Community Meetings, and with execution of special Outreach events, orientations, and tours.  
• Proofreading, data entry, spreadsheet management.
• Maintaining outreach calendars.
• Assisting in the preparation of applications, ordering marketing materials, and office supplies necessary for the department. 
• Complete weekly and monthly reports and required trainings.
• Lead the OA/CTS team and encourage teamwork among the Outreach and Admissions and Career Transition Services teams and with all Center staff and departments.
• Works toward meeting performance management goals.
• Follows CDSS plan, Quality Assurance Plan (QAP) and Code of Conduct system daily.
• Complies with all DOL guidelines, OFCCP regulation, Quality Assurance Plan (QAP), Serrato policies and procedures, Job Corps notices and bulletins, and Center policies and procedures.
• Adheres to required property control policies and procedures.
• Maintains good housekeeping in all areas and complies with safety practices.
• Demonstrates and abides by Serrato Corporation’s core values and operating principles.
• Models, mentors, monitors appropriate Career Success Standards.
• Helps students become more employable through continuous reinforcement.
• Evaluates personnel under his/her management and makes recommendations regarding disciplinary actions, promotions, and/or merit increases.
• Participates in PRH mandated staff training. Failure to participate may result in disciplinary action up to and including termination.
• Performs other duties as assigned.

Key Competencies

Performance Standards/Results

Effective

Communication

• Presents information both clearly and concisely and regularly confirms correct interpretation of information.
• Very high standard of communication skills both written and verbal for the presentation of facts and ideas.
• Shows professional non-verbal body language and actively listens to others. 

Organization of Work

• Action oriented. Demonstrates the ability to handle several projects simultaneously with decision making, flexibility, and problem solving.
• Implements the key principles of time management, task allocation and priority assignment in addition to personal organization.
• Shows attention to detail and ability to complete work with the highest level of accuracy and efficiency.
• Continually seek ways to improve employment service provided via development of professional skills and personal growth.

Professionalism

• Demonstrates professional interpersonal skills when interacting with others. Abides by Serrato Corporation's Healthy Workplace Environment Policy.
• Acts as a team player and builds professional relationships with coworkers to achieve goals.           

Leadership & Management

• Ability to exceptionally manage and lead staff from diverse backgrounds.
• Committed to investing in and developing staff and positioning them to succeed. 
• Mission-oriented and possesses a strategic vision. 
• Motivates staff and provides coaching and/or feedback when needed.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Proficiency with Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Computer literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.
• High level of leadership and management skills.
• High level of communication, interpersonal, analytical, and organizational skills.

Experience

Two years related experience. Two year's supervisory experience required. 

Education

Bachelor’s degree in human services, psychology, counseling, education, social science, business, communications, or closely related field, and two years related supervisory experience; or Associate’s degree in human services, psychology, counseling, education, social science, business, communications, or closely related field, and four years related supervisory experience.

Certificates, Licenses, Registrations

Valid State Driver’s License.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; to reach with hands, arms, talk, and listen. The employee is occasionally required to sit; to use hands and fingers to handle or feel; to taste and to smell. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud.

Benefits Offered

• Paid Short Term / Long Term Disability and basic life insurance. 
• Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)
• Paid Holidays
• Paid Time Off
• 401K & 401K Matching
• Tuition Reimbursement 
• Employee Assistance Counseling Service Program

Disclaimers

• Serrato Corporation is an Equal Opportunity Employer
• Serrato Corporation conducts background checks and drug screens.