Position

Outreach Assistant

Reports To

OA/CTS Manager

Department

Outreach and Admissions/Career Transition Services

FLSA STATUS

Non-Exempt

Primary Position Objectives

Responsible for supporting the outreach and admissions function with recruiting of eligible prospects to assist with increasing OBS.   

Brief Description of Duties

• Assists in provision of presentations to local High Schools, one-stops, in reaching eligible populations.
• Assist with orientation sessions.
• Assist OAC with coordinating meetings with initial prospect and maintaining contact with prospects, using social media as feasible.
• Provide campus tours.
• Ability to prepare and maintain required reports as needed.
• Act as liaison between the coordinator and staff, community contacts and the prospect.
• Conducts pre-arrival calls to prospective students.
• Assists with welcoming activities for newly arrived students.
• Conducts pre-90-day focus groups with students and provides feedback to OA Manager.
• Assists OAC’s with retention activities, including communication with students in unauthorized absence status.
• Condense, summarize and prepare major operational data for review by the manager; prepare data with regard to performance standards and contractual goals and requirements for review by the manager; develop, coordinate and operate systems required by the manager to plan and evaluate project performance.
• Participate in outreach activities; maintain communications with and provide information to community groups, school counselors, military recruiters and other service agencies; recruit and screen a designated number of arrivals.
• Conduct job development activities with employers, military recruiters, job service offices and other employing organizations; gather job market information to be used in the placement of students; provide job counseling and job search and place a designated number of students during the career transition period; provide presentations and information to local employers that can assist in the placement and job development of students.
• Complies with all DOL guidelines, OFCCP regulations, Job Corps notices and bulletins, and Center policies and procedures.
• Works towards meeting performance standard goals.
• Maintains good housekeeping in all areas and complies with safety practices.
• Follows CDSS plan and Code of Conduct system daily.
• Models, mentors, monitors appropriate Career Success Standards.
• Participation in PRH mandated staff training is mandatory. Failure to participate may result in disciplinary action up to and including termination. Performs other duties as assigned.
• Performs other duties as assigned.

Key Competencies

Performance Standards/Results

Effective

Communication

• Presents information both clearly and concisely and regularly confirms correct interpretation of information.
• Very high standard of communication skills both written and oral for the presentation of facts and ideas. 
•  Written communication must be clear, concise, easy to read and comprehend. 

Organization of Work

• Demonstrates the ability to handle several projects simultaneously.
• Implements the key principles of time management, task allocation and priority assignment in addition to personal organization.
• Continually seek ways to improve the service provided via development of professional skills and personal growth. 
•  Initiates and responds to suggestions for improving service.

Professionalism

• Demonstrates professional interpersonal skills when interacting with others. Abides by Serrato Corporation’s Healthy Workplace Environment policy. 
•  Acts as team player and builds professional relationships with coworkers to achieve goals.           

Qualifications

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily.

• Proficiency with Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Computer literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.
• Extensive knowledge of standard office practices and procedures. Skill in operation of variety of office machines.
• Experience or ability with public speaking.  Knowledge of social media and influencers, knowledge of IT and smart phone applications.

Experience

One-year administrative experience required.

Education

High school diploma or high school equivalent.

Certificates, Licenses, Registrations

• Valid State Driver’s License.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; to reach with hands, arms, talk, and listen. The employee is occasionally required to sit; to use hands and fingers to handle or feel; to taste and to smell. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud.

Benefits Offered

• Paid Short Term / Long Term Disability and basic life insurance. 
• Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)
• Paid Holidays
• Paid Time Off
• 401K & 401K Matching
• Tuition Reimbursement 
• Employee Assistance Counseling Service Program

Disclaimers

• Serrato Corporation is an Equal Opportunity Employer
• Serrato Corporation conducts background checks and drug screens.