Position

Career Services Manager

Reports To

Deputy Director

Department

Counseling Services

FLSA STATUS

Exempt - Full Time

Primary Position Objectives

Oversees career preparation instructors, counselors and secretary.  Responsible for overseeing counseling services, which include counseling, career preparation program, career management team (CMT) program and other counseling programs in compliance with government and management directives.

Brief Description of Duties

• Plan, coordinate and oversee the administrative and programmatic activities of the department.
• Assist in the development and implementation of new and revised policies and procedures affecting counseling services.
• Evaluate staff performance, provide staff training, recommend and implement department and personnel changes as approved by the programs director and coordinated with the human resources manager prior to implementation.
• Assist the programs director in the preparation of the departmental budget; monitor and control expenditures.
• Review and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to students.  Prepare related reports.
• Develop and implement an effective counseling services program and ensure that each counselor is assigned a caseload consistent with guidelines.
• Participate in the training of center staff as coordinated with the human resources manager.
• Implement and maintain collaborative system of communication between counseling services, center staff and outside community services to facilitate student progress and performance.
• Assist in coordinating evaluation for emotional or psychological problems; follow recommendation of center mental health consultant.
• Coordinate activities of the maximum benefits program including CMT scheduling and monitoring.
• Manage the center's diversity program.
• Oversee the provision of group counseling programs designed to support the personal growth and development of students.
• Review and revise career development services system (CDSS) plan annually or as needed.
• Participate in the review/revision of the student handbook annually or as needed.
• Coordinate the pre-arrival contact process, including communication with the TEAP specialist, admissions counselor, student records department, or other appropriate individuals when delays or other issues arise.
• Manage the scheduling of initial CMT panels and ensure appropriate center staff members are invited to participate based on the student needs identified through the career preparation assessment processes.
• In concert with the career development and training managers, ensure students are scheduled for transition panels in accordance with established timelines; monitor the development and implementation of student transition plans and ensure identified services and supports are in place prior to separation.
• Oversee the development of personal career development plans; monitor to ensure the plans are consistent with goals identified by the student.
• Conduct reviews/audits of assigned areas-including center information system case notes, personal career development plan, and file documentation on a regular basis to ensure contractual compliance and effectiveness of the delivery of services to students.
• Coordinate the implementation of programs and services as described in the center's CDSS plan.
• Participate in student employability programs and activities.
• Support, promote, and enforce the Job Corps' Zero Tolerance Policy.
• Promote the development of Career Success Standards by modeling appropriate behaviors, mentoring students where necessary and monitoring both positive and negative behaviors through interventions. Maintain accountability of staff, students and property; adhere to safety practices
• Performs other duties as assigned.

Key Competencies

Performance Standards/Results

Effective

Communication

• Presents information both clearly and concisely and regularly confirms correct interpretation of information.
• Very high standard of communication skills both written and verbal for the presentation of facts and ideas.
• Shows professional non-verbal body language and actively listens to others. 

Organization of Work

• Action oriented. Demonstrates the ability to handle several projects simultaneously with decision making, flexibility, and problem solving.
• Implements the key principles of time management, task allocation and priority assignment in addition to personal organization.
• Shows attention to detail and ability to complete work with the highest level of accuracy and efficiency.
• Continually seek ways to improve employment service provided via development of professional skills and personal growth.

Professionalism

• Demonstrates professional interpersonal skills when interacting with others. Abides by Serrato Corporation's Healthy Workplace Environment Policy.
• Acts as a team player and builds professional relationships with coworkers to achieve goals.           

Leadership & Management

• Ability to exceptionally manage and lead staff from diverse backgrounds.
• Committed to investing in and developing staff and positioning them to succeed. 
• Mission-oriented and possesses a strategic vision. 
• Motivates staff and provides coaching and/or feedback when needed.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Proficiency with Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Computer literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.
• High level of leadership and management skills.
• High level of communication, interpersonal, analytical, and organizational skills.

Experience

One year's experience in counseling or related field. One-year experience in a supervisory capacity.

Education

Bachelor’s degree (including 15 semester hours of instruction in social services - related instruction)

Certificates, Licenses, Registrations

Valid State Driver’s License.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; to reach with hands, arms, talk, and listen. The employee is occasionally required to sit; to use hands and fingers to handle or feel; to taste and to smell. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud.

Benefits Offered

• Paid Short Term / Long Term Disability and basic life insurance. 
• Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)
• Paid Holidays
• Paid Time Off
• 401K & 401K Matching
• Tuition Reimbursement 
• Employee Assistance Counseling Service Program

Disclaimers

• Serrato Corporation is an Equal Opportunity Employer
• Serrato Corporation conducts background checks and drug screens.